Support

Questions about a charge, your balance or a label? We usually reply within one business day.

How billing works
Your shipping is paid from one prepaid balance. Each label is charged as your order ships, and every charge is itemized. UPS and DHL are invoiced weekly.
Why is ParcelTab on my statement?
A PARCELTAB charge is a payment or top-up to a company's prepaid shipping balance. See what it looks like on a card or bank statement, and look one up.
Adjustments and refunds
Carriers sometimes change a charge after a label ships. Weight corrections, voided labels, surcharges, billing errors and closing your account.
Contact
Write to a person about a charge, your balance, a label or shipping rates for your store.

Found a PARCELTAB charge?

Start with the amount. We'll help you work out what it paid for.

Next you add the date, and we draft an email to support with both, ready to send.

Please contact us before disputing a charge with your bank. We can resolve it faster, and a dispute can pause shipping on your orders.