How billing works

Your shipping is paid from one prepaid balance. Each label is charged as your order ships, and every charge is itemized.

Your shipping balance

Your account has a prepaid shipping balance. Each shipping label for your orders is charged to it as the order ships.

Adding funds

Fund your balance by ACH bank transfer (recommended) or card. You can turn on automatic top-up: when your balance drops below an amount you choose, we add a set amount so shipping never pauses.

What each label costs

Labels are billed at your published ParcelTab rates, based on carrier, service, weight, size and destination. We compare carriers for each order and ship on the best-value option that meets your delivery promise. Your rate card is available on request or in your account.

Carriers billed weekly

Some carriers, currently UPS and DHL, are billed on a weekly invoice instead of from your balance. Each invoice lists every label.

Statements and records

You receive an email receipt for every top-up and a monthly statement listing every label: date, order number, carrier, service, weight and amount. Need a report for a specific date range? Email support@parceltab.com.

If your balance runs low

We email a warning when your balance is running low. If it reaches zero and automatic top-up is off, new labels are held until funds are added.