Adjustments and refunds
Carriers sometimes change a charge after a label ships. Here's how each case is handled.
| Situation | What happens |
|---|---|
| Carrier weight or size correction | If a carrier re-measures a package and charges more, the difference is billed to your balance and listed separately on your statement with the carrier's details. |
| Unused or voided label | Voided labels are credited back to your balance once the carrier confirms the refund, typically within 15–30 days for USPS. |
| Carrier surcharges | Residential, remote-area, fuel and peak surcharges are passed through as billed by the carrier. |
| Billing error | Tell us within 60 days of the charge and we'll correct it and credit your balance. |
| Closing your account | Any remaining prepaid balance is refunded to your original payment method within 10 business days, less any open label charges. |
To question a charge, email support@parceltab.com with the date, amount and order number if you have it.